AI-Powered Digital Concierge
for Luxury Residential Buildings

Residents in luxury buildings expect a level of service that mirrors the finest hotels. Yet when they have a question about move-in procedures, guest parking policies, or amenity reservations, they're often left navigating outdated printed notices, waiting for a return call from management, or digging through long email threads for an answer that should be instant. In a building where every other detail is meticulously curated, this communication gap feels jarring.

The problem compounds when different staff members give different answers to the same question. One front desk attendant says pets are allowed in the pool area; another says they aren't. A board member recalls one version of the renovation policy; the property manager cites another. Without a single, authoritative source of truth, residents lose confidence in the information they receive — and management spends valuable hours fielding the same questions repeatedly.

Then there's the after-hours gap. A resident returning from an international trip at midnight needs to know the freight elevator schedule for their arriving furniture. A new owner wants to understand the leasing restrictions before signing paperwork in the morning. These aren't emergencies, but they are the kind of questions that define how residents perceive the quality of their building's management. When the answer is silence until 9 a.m., the experience falls short of the standard the building promises.

Most chatbot solutions in property management are little more than glorified FAQ pages. They match keywords to canned responses, fail on anything outside their script, and feel like talking to a vending machine. They know nothing about your building's specific rules, your community's culture, or the nuances that make your property distinct. For a luxury residential building, deploying a generic chatbot is worse than having no chatbot at all — it cheapens the experience.

LRI Connect's AI concierge is fundamentally different. It's built on retrieval-augmented generation technology that reads, understands, and reasons over your property's actual documents. When a resident asks whether they can install hardwood flooring, the concierge doesn't give a generic answer about flooring — it references your building's specific alteration agreement, cites the relevant section, and explains the approval process as defined by your board. The accuracy comes from your documents, not from a one-size-fits-all database.

This technology is built by Luxury Realty International, a firm that manages luxury properties daily. Every design decision — from how the concierge handles ambiguity to how it escalates sensitive topics — comes from real operational experience, not theoretical assumptions about how buildings work. The concierge is deployed at working luxury properties, continuously refined by the same team that answers residents' questions in person.